On Call Twenty-four / Seven

MASCO understands the importance of keeping your aircraft’s downtime to a minimum, so they are available to respond to your needs around the clock, 365 days a year, wherever in the world you fly. Masco is your best source for AOG service.

▼ Download our Credit Application.

► Resumes can be emailed or faxed to (817) 488-8918.

Locations and Contact Information:

GENERAL TERMS & CONDITIONS

F.O.B. POINT:  Grapevine, Texas or Broussard, Louisiana, Depending on inventory location and proximity to the customer.

CREDIT TERMS:  Terms are PREPAY unless Net 30 terms are arranged. Visa, MasterCard, and American Express are accepted.

CREDIT APPLICATION:  If you would like to fill out a Credit Application please use the following link to print and fax one to us. Click Here. Our Fax number is: 817-488-8918

WARRANTY:  The warranty period on overhauls or exchanges is one year from the date of shipment to the customer. The warranty on repairs is 6 months, and only on the repair accomplished.

There is no charge for parts or labor to accomplish repair during the warranty period unless the unit has been abused. Warranty will be denied on any unit which has been opened or altered in the field. MASCO will pay UPS surface ground freight charges for the return of the repaired unit to the customer. The customer will pay any premium freight charges.

LITEF AHRU Exchange warranty is one year. Repaired unit warranty is one year only on the repaired component.

EXCHANGE CORES:  All exchanges are for like units unless otherwise authorized. Cores must be in an economically repairable condition, as determined by MASCO, and must be returned within two weeks. Otherwise, a rental fee may be charged.

Cores not returned within thirty (30) days will be billed as an Outright Sale unless previous arrangements have been made. The credit term on core bill-back invoices is on receipt.

Cores which have been subjected to use or damage constituting more than the normal “wear and tear” will be returned “As-Is” to the customer. The customer will then have the option of submitting a suitable core or being billed for Outright Sale.

RESTOCK FEE:  MASCO reserves the right to charge a restocking fee on any exchange item returned unused. This fee will amount to twenty percent (20%) of the exchange price, provided the unit is returned in a reasonable period of time. MASCO is under no obligation to accept these units and authorization should be received before returning them.

SUBSTITUTIONS:  MASCO reserves the right to supply parts, interchangeable with the part ordered, when design changes, later specifications, conditions or supply or product improvement make it necessary. In these cases, MASCO will attempt to notify the customer in advance.

INTERNATIONAL ORDERS:  Prices do not include any duties, import fees, brokerage fees or any other charges often associated with international shipments. If any of these charges are incurred, they will be billed to the customer and due on receipt of invoice.

Purchase Order Terms & Conditions SOP-10A

• Our organization reserves the right of final approval of product, procedures, processes and equipment.

• All special processes required by this PO must be performed by qualified personnel.

• Our organization reserves the right to review and approve the Vendor’s Quality Management System. Standard QMS Requirements Include:

• • • Vendors providing special processing must maintain a system for validating processes.
    • Customer Directed sources must operate in accordance with approved specifications and standards as dictated and controlled by the customer in question.
    • Vendors initially approved for use via Certification (ISO9001, AS9100, AS9120, NADCAP, etc.) must notify our organization of any changes to that certification.

• The Vendor shall maintain the proper identification and revision status of specifications, drawings, process requirements, inspection/verification instructions and other relevant technical data. Unless noted otherwise on the face of this order, the latest revision level is to be used.

• Our organization reserves the right to approve or specify any designs, tests, inspection plans, verifications, use of statistical techniques for product acceptance, and any applicable critical items including key characteristics.

• Our organization reserves the right to designate requirements for test specimens for design approval, inspection/verification, investigation or auditing.

• The Vendor is required to:

• • • Notify our organization of nonconforming product.
    • Obtain our organization approval for nonconforming product disposition.
    • Prevent use of counterfeit parts 
    • Notify our organization of changes in product and/or process, changes of vendors, and changes of manufacturing facility locations.
    • Flow down to external providers all applicable requirements, including customer requirements.
    • The Vendor is required to retain all Records associated with the Purchase Order for a period of no less than 7 years, unless otherwise specified.

• Right of access by our organization, our customer and regulatory authorities to the applicable areas of all facilities, at any level of the supply chain, involved in the order and to all applicable records.

• Vendor shall ensure that relevant personnel are aware of their contribution to product conformity, product safety, and the importance of ethical behavior.

• All vendors providing Calibration Services must:
  • Maintain Certification to ISO17025 (or equivalent) or be otherwise approved by our organization.
  • Provide reporting of “As Found” and “As Left” status if the item is found to be out of tolerance
  • Identify Calibration Standards used
  • Utilize Calibration Standards traceable to NIST

• All vendor documentation for provision of  material, products, processes and/or services:

All certificates of conformance, test reports, or service certifications must contain:

• Name, address and phone number of Supplier
• Date of document
• Signature, printed name, and title of the certifying person
• Complete statement of work performed
• Shelf life requirements, including expiration date.

• • Certificates of conformance must include at a minimum:

• Masco Service Purchase Order number 
• Part Number(s), serial number(s) and drawing number(s), appropriate specifications (including revision level(s), as specified on the purchase order.
• Quantity in each shipment.
• If specification prescribes shelf-life data, the manufacture & expiration date must be reflected on the certification. All shelf life goods must have a 70% minimum shelf life upon receipt by Masco Service to be considered acceptable.
• A statement by the Supplier certifying that material and/or services furnished by him fully conform to all applicable drawings, specifications, and purchase order requirements. Supplier must further certify that all specified test reports and material certifications are on file in his facility, available for audit by Masco Service or their customer representatives.
• If subcontractor is required to use customer approved special process sources the Certification must contain documentation of manufacture by all approved sources.

• • Certified test reports must also include at a minimum:

• Test Data
• Actual physical test data
• Actual chemical test data
• Results of any required non-destructive testing
• Masco Service Purchase Order, part number and applicable specifications to include applicable revision level.