On Call Twenty-four / Seven

MASCO understands the importance of keeping your aircraft’s downtime to a minimum, so they are available to respond to your needs around the clock, 365 days a year, wherever in the world you fly. Masco is your best source for AOG service.

▼ Download our Credit Application.

► Resumes can be emailed or faxed to (817) 488-8918.

Locations and Contact Information:

GENERAL TERMS & CONDITIONS

F.O.B. POINT:  Southlake, Texas or Broussard, Louisiana, Depending on inventory location and proximity to the customer.

CREDIT TERMS:  Terms are C.O.D. unless Net 30 terms are arranged. Visa, MasterCard, and American Express are accepted.

CREDIT APPLICATION:  If you would like to fill out a Credit Application please use the following link to print and fax one to us. Click Here. Our Fax number is: 817-488-8918

WARRANTY:  The warranty period on overhauls or exchanges is one year from the date of shipment to the customer. The warranty on repairs is 90 days, and only on the repair accomplished.

There is no charge for parts or labor to accomplish repair during the warranty period unless the unit has been abused. Warranty will be denied on any unit which has been opened or altered in the field. MASCO will pay UPS surface or FDX ground freight charges for the return of the repaired unit to the customer. The customer will pay any premium freight charges.

LITEF AHRU Exchange warranty is one year. Repaired unit warranty is one year only on the repaired component.

WARRANTY EXCHANGES:  Exchange units that have failed in warranty may be warranty exchanged, inventory permitting, on a pro-rata basis. The customer will be charged one-twelfth (1/12) of the exchange price for each month, or part of a month, which has elapsed since the original exchange.

EXCHANGE CORES:  All exchanges are for like units unless otherwise authorized. Cores must be in an economically repairable condition, as determined by MASCO, and must be returned within two weeks. Otherwise, a rental fee may be charged.

Cores not returned within thirty (30) days will be billed as an Outright Sale unless previous arrangements have been made. The credit term on core bill-back invoices is Net 10 days.

Cores which have been subjected to use or damage constituting more than the normal “wear and tear” will be returned “As-Is” to the customer. The customer will then have the option of submitting a suitable core or being billed for Outright Sale.

RESTOCK FEE:  MASCO reserves the right to charge a restocking fee on any exchange item returned unused. This fee will amount to twenty percent (20%) of the exchange price, provided the unit is returned in a reasonable period of time. MASCO is under no obligation to accept these units and authorization should be received before returning them.

SUBSTITUTIONS:  MASCO reserves the right to supply parts, interchangeable with the part ordered, when design changes, later specifications, conditions or supply or product improvement make it necessary. In these cases, MASCO will attempt to notify the customer in advance.

INTERNATIONAL ORDERS:  Prices do not include any duties, import fees, brokerage fees or any other charges often associated with international shipments. If any of these charges are incurred, they will be billed to the customer.